Terms and conditions

By using this website, the visitor or consumer agrees to the terms and conditions. A visitor who enters any data is obliged to enter only accurate and true data, information, materials, etc. Inaccurate and untrue data will be treated as abuse and handed over to the appropriate legal service. Data obtained through online forms and when ordering will be used only for the business purposes of PAKETKO d.o.o. The terms and conditions below govern the operation of the online store termoplast.si, the user's rights and the business relationship between the provider and the buyer.

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Communication and notifications:

The provider will contact the user via means of distance communication only if the user does not expressly object. Promotional electronic messages will contain the following elements: 
- they will be clearly and unambiguously marked as promotional messages
- the sender will be clearly identifiable
- various campaigns, promotions and other marketing techniques will be marked as such
- the way to unsubscribe from promotional messages will be clearly presented
- the provider will expressly respect the user's wish not to receive promotional messages

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Orders:

Order the desired goods electronically via the online catalogue or order form, via the email address: [email protected] or by telephone based on the price list. Data on the concluded contract or the placed order is stored at PAKETKO d.o.o. The contract may be concluded in the Slovenian language. You can conclude the contract or order by telephone, email or internet via the online store. You can send corrections or additions to the order by email or telephone within two hours of placing the order.

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User - buyer registration:

Registration of the user is not strictly necessary for purchasing in the online store termoplast.si, but it is desirable. On registering at termoplast.si the visitor obtains a username and password. The username and password unambiguously identify the user and link them to the entered data. By registering, the visitor becomes a registered user of the termoplast.si portal and acquires the right to purchase in the online store termoplast.si. By registering via the website termoplast.si, or via the Facebook social network, and with every order placed, you agree to receive promotional notifications by email, from which you can also unsubscribe and subscribe again.

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Purchase process:

1. Order confirmation: when placing an order (cart), a review of the entire order is available before the order is submitted. You can change the quantity of the desired items, and you can also add or remove items.

 2. Order submission: after submitting the order, the consumer receives an email confirmation that the order has been accepted. The message contains a summary of the order and all the information the buyer needs about the further course of the purchase. The message serves as an informative proforma invoice. At this step the consumer has the option to cancel the order within one hour.

3. Order confirmed: if the consumer does not cancel the order, it proceeds to further processing. When the provider reviews the order, it checks the availability of the ordered items and either confirms the order or refuses it with a reason. To verify data or ensure accurate delivery, the provider may call the buyer on their contact telephone number or contact them by email. On confirming the order, the provider informs the buyer of the estimated delivery time. At this stage the contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded.

4. Proforma invoice and payment: at this stage the provider issues the final proforma invoice. If the consumer has chosen payment on delivery of the goods, the provider will wait with further dispatch of the goods until it receives confirmation of payment of the issued proforma invoice. The deadline for payment of the proforma invoice is 3 working days. In other cases, payment of the order applies on collection.

5. Collection or delivery of goods: within the agreed period the provider prepares, delivers or dispatches the goods and notifies the buyer by email or telephone. The conditions stated below apply to returns or exchanges of goods.

6. Purchase guide for the online store termoplast.si - Purchase process

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Payment terms:

- online payment via the Activa system (Maestro, Mastercard, Visa, Visa Electron, Diners Club)

- online payment via the Leanpay system (instalments - quick credit)

- by cash or card on collection

- cash payment at the company's head office

- payment in instalments via Diners Club or Mastercard

- PAYMENT WITH THE FLIK APP ( Flik is a fast and simple payment method with confirmation in the Flik app or the mobile wallet of your bank. Payment with the Flik app is available only to registered users of the online store. The service is currently not available for users of Banka Intesa Sanpaolo and Sparkasse, which do not yet support the service. Read more about Flik payments at: www.flik.si.

- by payment order (on proforma invoice), to the bank account of PAKETKO d.o.o.

- via the PayPal system

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Delivery and collection of the order:

Information about the supply and delivery time of the goods is shown for each product and depends on warehouse stock, which is updated daily. If there is a change in supply at the time of ordering, PAKETKO d.o.o. will notify the buyer by telephone or email.

The company PAKETKO d.o.o. and partners pack and dispatch the goods with any instructions if the manufacturer enclosed them. Delivery of goods is possible only in the Republic of Slovenia and Croatia.

The provider will deliver the goods or service within the agreed period, except in cases of force majeure when delivery is hindered (floods, ice storms, etc.).

The contractual partner for delivery of shipments is DPD. On delivery the courier contacts you on the telephone number you provided when placing the order, informs you about the arriving parcel and delivers it to the address you specified when ordering.

Additional shipping costs may arise for the user if the user wishes to return goods and sends them "cash on delivery". We do not accept such shipments, as the company is unable to determine the fault in the product itself, and in such a case the consumer will have the shipment returned, for which a certain amount is charged (depending on the weight of the shipment) by DPD. 

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Delivery cost:

- delivery over EUR 100 is free

- delivery up to EUR 100 costs EUR 5.00

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Returns and exchanges of goods:

The consumer has the right to notify the company within 14 days that they are withdrawing from the contract, without having to state a reason for their decision. The only cost borne by the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The consumer must notify the provider in writing of the intended return no later than 14 days from receipt of the goods, at the contact email address [email protected], and return the goods within a further 14 days.

In the case of withdrawal from the contract, PAKETKO d.o.o. refunds all payments received no later than 14 days after receiving the notice of withdrawal from the contract.

PAKETKO d.o.o. refunds the payments received to the consumer using the same means of payment used by the consumer, unless the consumer expressly requested the use of another means of payment and provided the consumer bears no costs as a result. In sales contracts, PAKETKO d.o.o. may withhold the refund of payments received until the returned goods are collected or until the consumer provides proof that the goods have been sent back, unless the company offers to collect the returned goods itself.

If the consumer has already received the goods and withdraws from the contract, they return or hand over the goods to the company or a person authorised by the company to collect the goods, immediately or no later than 14 days after the notice referred to in the first paragraph of Article 43 of this Act, unless the company offers to collect the returned goods itself. The consumer is deemed to return the goods in time if they send them before the expiry of the 14-day return period.

Returns for legal entities:

If you want an invoice issued to a company, you accept the terms and conditions that apply to companies. We allow companies, sole traders and other legal entities to return shipments of items within the warranty conditions. Legal entities do not have the option to withdraw from the contract within 14 days or to receive a refund as applies to consumers (natural persons).

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Return of damaged shipments:

If the parcel is physically damaged, contents are missing or it shows signs of having been opened, the consumer must initiate a complaint procedure with DPD or the courier that delivered the parcel. You do this by calling DPD (without adding or removing anything) and completing a complaint report. Together with DPD we will ensure that the complaint is resolved as quickly as possible.

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Offer:

Due to the nature of doing business via the world wide web, the offer of the online store termoplast.si is updated and changed frequently and quickly. The provider makes every effort to ensure the timeliness and accuracy of the data published on its pages. Nevertheless, the characteristics of items, the delivery time or the price may change so quickly that the provider does not manage to correct the data on the web pages. In such a case the provider will notify the buyer of the changes and allow them to withdraw from the order or exchange the ordered item.

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Warranty:

Items have a warranty if so stated on the warranty card or on the invoice. The warranty is valid subject to following the instructions on the warranty card and on presentation of the invoice. Warranty periods are stated on the warranty cards or on the invoice. 

Information about the warranty is also stated on the item's presentation page. If there is no information about the warranty, the item has no warranty or the data is not known at this time. In the latter case the consumer may contact PAKETKO d.o.o., which will provide up-to-date information. The same conditions apply to orders placed by telephone.

Greenhouses: 10-year warranty on polycarbonate.

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Defects of goods:

The consumer may exercise their rights regarding a defect of goods if they notify the seller of the defect within two months from the day the defect was discovered. In the notice of defect the consumer must describe the defect precisely and allow the seller to examine the item.

The consumer may communicate the notice of defect to the seller in person, for which the seller must issue a confirmation, or send it to our address where the item was purchased, or to the seller's representative with whom the contract was concluded. 

PAKETKO d.o.o. is not liable for defects of goods that appear after two years have passed since the item was handed over. A defect is deemed to have existed at the time of delivery if it appears within six months of delivery. The consumer's rights under the first paragraph expire two years from the day they notified the seller of the defect.

A consumer who has duly notified the seller of the defect has the right to require the seller to:

- remedy the defect in the goods

- refund part of the amount paid in proportion to the defect

- replace the defective goods with new flawless goods

- refund the purchase price

If the existence of a defect in the goods or an irregularity in the service performed is not disputed, the company must, as soon as possible but no later than eight days, comply with the consumer's request under Articles 37.c and 38 of this Act.

PAKETKO d.o.o. must respond to the consumer's request in writing no later than eight days after receiving it, if the existence of a defect in the goods or an irregularity in the service performed is disputed.

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Legal protection:

For other conditions not stated in these terms and conditions, the provisions of the applicable relevant legislation apply.

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Newsletter subscription, email notifications:

By clicking the "SUBSCRIBE" button, the user confirms that they are familiar with the terms of use of the website termoplast.si, which include monitoring the user's activities and interests for the purpose of providing personalised content and offers described in these terms and conditions, and gives explicit consent for the company Termoplast d.o.o. to process the entered personal data for the purpose of determining interest in the solutions, services and products of Termoplast d.o.o., and contacting in this regard via email or telephone, regardless of whether they are subject to GDPR or not.

The user also confirms that they are familiar with their rights in relation to the data provided, and that they may revoke their permission in writing at any time at the email address [email protected]

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Data storage and protection:

The seller, in accordance with the law, stores all contracts concluded at a distance at its email address, and also keeps a backup copy of these in its archive. If the customer wishes to inspect the concluded contract, they may submit a request for this via email at [email protected]. The provider undertakes to send the contracts within 8 working days.

The provider undertakes to permanently protect all of the user's personal data. The provider will use personal data solely for the purpose of fulfilling the order (sending informative materials, offers, invoices) and other necessary communication. The user's data will under no circumstances be handed over to unauthorised persons. The user is also responsible for protecting their personal data by ensuring the security of their username and password.

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Legal notice:

The content published on the termoplast.si web pages is the property of PAKETKO d.o.o.and suppliers and may be used only for non-commercial purposes, where they must retain all stated copyright notices and therefore may not be copied, reproduced or otherwise distributed. The company PAKETKO d.o.o. will strive to ensure that the web content is accurate and up to date, and is not responsible for occasional unavailability of the site, possible inaccuracy of information, nor for any damage arising from the use of inaccurate or incomplete information. Neither the company PAKETKO d.o.o.nor any other legal or natural person who participated in the creation and production of these web pages is therefore liable for any damage arising from access to the use or the impossibility of using the information on these web pages or for any errors or deficiencies in their content. Likewise, the company PAKETKO d.o.o.also reserves the right to change the content on the website.

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Complaints and disputes:

PAKETKO d.o.o. respects the applicable European consumer protection legislation. PAKETKO d.o.o. makes every effort to fulfil its duty to establish an effective system for handling complaints and to designate a person whom the consumer can contact by telephone or email in the event of problems.

A complaint is submitted via the email address [email protected]. The complaint handling procedure is confidential. PAKETKO d.o.o. will, within five working days, confirm receipt of the complaint, inform the buyer how long it will take to handle it and keep them informed throughout the procedure.

Termoplast is aware that an essential characteristic of a consumer dispute, at least as regards judicial resolution, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing the consumer from initiating a dispute before a court. Therefore PAKETKO d.o.o. strives to the best of its ability to resolve any disputes amicably. The complaint must be sent in writing to the company's head office (PAKETKO d.o.o., Prečna pot 6, 8257 Dobova). The contact person Rok Kolnik is available for all questions regarding complaints and disputes at the telephone number: 07 555 03 40

In the case of judicial dispute resolution, the competent court is the one for the consumer's permanent residence.

Out-of-court resolution of consumer disputes:

In accordance with statutory provisions, we do not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate under the Out-of-Court Consumer Dispute Resolution Act. Termoplast, which as a provider of goods and services operates an online store in Slovenia, publishes on its website an electronic link to the online consumer dispute resolution platform (ODR). The platform is available to consumers at the link HERE.

The above arrangement derives from the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

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