Privacy policy

Notice to individuals under Article 13 of the General Data Protection Regulation (GDPR)

1. Data controller

The data controller within the meaning of the EU General Data Protection Regulation and the applicable law governing the protection of personal data is:

PAKETKO d.o.o.
Prečna pot 6
8257 Dobova
VAT ID: SI56157789
Registration number: 8172781000
Email: [email protected]
Phone: +386 7 466 46 00

2. Contact of the Data Protection Officer (DPO)

We currently do not have a designated Data Protection Officer. For any questions regarding the protection of personal data, you can contact the controller directly using the contacts listed above.

3. Purpose of processing personal data

We process your personal data for the following purposes:

Explanation of legitimate interests

Where the processing of personal data relies on legitimate interests, these are:

• Website analytics: Improving the user experience, optimising the content and functionality of the website
• Website security: Protection against cyber attacks, preventing misuse and ensuring the stability of services

The contact details you provide to us when completing or submitting these forms, the order form, sign-up or registration are needed to process your order and to communicate with you regarding specific newsletters, events, notifications about special promotions or publications. PAKETKO d.o.o. respects your privacy and is committed to handling the collection, storage and processing of personal data carefully and in accordance with the applicable regulations on the protection of personal data.

As the PAKETKO d.o.o. online information system contains links to other external websites not directly connected to PAKETKO d.o.o., we accept no responsibility for data protection on those websites. To prevent unauthorised access to or disclosure of the data obtained, to maintain the accuracy of personal data and to ensure its appropriate use, we use suitable technical and organisational procedures to safeguard the data we collect.

Warning: The EU GDPR does not prescribe specific technical measures for safeguarding the identity of the website provider or controller, nor does it require the visitor of the website to prove their identity. Therefore, until the regulation on safeguarding and the obligation of the controller to prove its identity is supplemented, requirements for the protection of personal data are left to the individual to decide whether they trust the controller's unverified identity.

List of websites managed by the controller: termoplast.si

The personal data we obtain as soon as you visit the website is the IP address of the visitor to our website. Since we may only process personal data with the user's consent, we ask you to read the entire document and confirm your agreement with our privacy policy.

Publication of customer reviews

On the termoplast.si website, customers and visitors can submit reviews of products. When a review is submitted we collect and publish the following data on the website: first name and surname, the content of the review, the product rating and any attached photographs.

• Legal basis: consent (Article 6(1)(a) GDPR), which you give by ticking the consent box when submitting a review.
• Retention period: we keep the data and the published review until consent is withdrawn.
• Withdrawal of consent: you can withdraw consent at any time by sending a message to [email protected], without any consequences. After withdrawal we remove the review from the website.

4. Recipients or categories of recipients of personal data

We may share your personal data with the following categories of recipients:

• Contractual processors: Providers of email services, analytics tools, security services
• Technical partners: Providers of website hosting and CDN services
• Legal entities: In the case of legal obligations or court proceedings

5. Transfer of personal data to third countries

Some of our partners (Google, Facebook, YouTube) are based in the United States of America, which is recognised under the GDPR as a country providing adequate protection of personal data. Data is transferred securely and in accordance with the applicable regulations and appropriate safeguards.

6. Retention period of personal data

We retain your personal data for the following periods:

• Newsletters and notifications: Until consent is withdrawn or a request for erasure is made
• Analytics data: 26 months (Google Analytics)
• Security data: 12 months
• Legal obligations: In accordance with the applicable legislation (e.g. tax regulations - 10 years)

7. Rights of individuals

In accordance with the provisions of the EU General Data Protection Regulation (GDPR), you have the following rights:

To exercise your rights, contact: [email protected]

8. Right to withdraw consent

9. Right to lodge a complaint

You can lodge a complaint with the Information Commissioner of the Republic of Slovenia:

• Address: Dunajska 22, 1000 Ljubljana
• Email: [email protected]
• Phone: 01 230 97 30
• Website: www.ip-rs.si

10. Obligation to provide personal data

Statutory obligation: No - providing personal data is not a statutory obligation.

Contractual obligation: No - providing personal data is not a contractual obligation.

Consequences of not providing data: If you do not provide personal data, you will not be able to receive our newsletters, notifications or other services you sign up for.

11. Automated decision-making and profiling

On our website we do not carry out automated decision-making or profiling that would have legal effects on you or otherwise significantly affect you.

12. Cookies

On our website we use various types of cookies to improve the user experience and provide the functionality of the website.

What are cookies?

A cookie is a file that stores website settings. Websites store cookies on the devices users use to access the internet in order to recognise individual devices and the settings users applied when accessing. Cookies allow websites to recognise whether a user has already visited the site and, in advanced applications, can help adjust individual settings accordingly. Their storage is entirely under the control of the user's browser - the user can restrict or disable the storage of cookies as desired.

Why are cookies necessary?

Cookies are fundamental to providing user-friendly online services; the most common e-commerce functions would not be possible without cookies. With cookies, interaction between the web user and the website is faster and simpler. With their help, the website remembers an individual's preferences and experiences, making browsing more efficient and pleasant.

There are several reasons for using cookies. They are used to store data about the state of an individual web page, help run online services (e.g. online stores), help collect statistics about users and site visits and about the habits of the web user. Cookies therefore allow us to evaluate the effectiveness of our website's design.

The cookies we use on our website do not collect additional personal data you have not consented to and by which you could be personally identified. Cookies cannot damage your computer, tablet or mobile phone. Cookies enable our websites to function and help us understand which information is most useful to visitors.

Consent to the use of cookies

By using the termoplast.si website, you agree that this website may set cookies on your computer or mobile device until withdrawal or deletion, which you have the right to do and manage yourself in your browser.

Strictly necessary cookies (Necessary)

Strictly necessary cookies enable the basic functionality of the website, such as navigation, access to secure areas, storage of language settings, currency and shopping cart contents. The website cannot function properly without these cookies.

Statistical cookies (Statistics)

Statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies (Marketing)

Marketing cookies are used to track visitors across websites. The purpose is to display ads that are relevant and engaging for the individual user.

14. Third parties and their services

On our website we use third-party services that may collect data about your use:

Analytics services

• Google Analytics - for analysing website visits
• Google Tag Manager - for managing tracking codes

Social media and content

• YouTube - for embedded video content
• Facebook - for social functionality
• ShareThis - for content sharing

Security services

• Cloudflare - for protection against DDoS attacks
• Google reCAPTCHA - for protection against bots

Communication services

• Tawk.to - for online chat with customers

15. Technical overview of the website

For transparency and a better understanding of how our website works, we present a technical overview of the elements that may affect your privacy:

Web requests (first-party and third-party)

Our website communicates with various servers to provide functionality:

Own servers (first-party):

• termoplast.si - the main server of our website

External servers (third-party):

• Google services: www.googletagmanager.com, www.google-analytics.com, region1.analytics.google.com, www.google.com, www.google.si
• Social media: connect.facebook.net, www.facebook.com
• Advertising: stats.g.doubleclick.net, googleads.g.doubleclick.net
• Security: static.cloudflareinsights.com
• Communication: embed.tawk.to, va.tawk.to
• Content: ajax.googleapis.com, fonts.googleapis.com, fonts.gstatic.com, cdn.jsdelivr.net
• Images and media: img.cdn-cnj.si, omara.cdn-cnj.si, cpx.smind.si

Tracking and analytics methods

To improve our services we use various analytics tools that collect anonymous data about the use of the website. This data helps us understand how visitors use our website and how we can improve the user experience.

Local storage

In addition to cookies, our website may also use local storage (Local Storage), which works similarly to cookies but can store a larger amount of data. This data is used to improve the functionality of the website and is stored locally in your browser.

External links

Our website contains links to external websites. These links do not affect your privacy until you click on them. When you click an external link, you leave our website and the privacy rules of that external site apply.

External links include:

• Social media: www.facebook.com, www.youtube.com
• Partners: app.leanpay.si
• Certificates: webretaileraward.com, www.certifiedshop.com

Last updated: 18.6.2025